Product Questions
What types of products does Deals Toggora Store offer?
We offer a variety of products including Bottoms, Gowns, Kaftans, Scarves & Stoles, and Sharara Sets. Our collection is designed to cater to your elegant and stylish wardrobe needs.
Are the products available in different sizes?
Yes, our products come in various sizes to ensure a perfect fit for everyone. Please check the product description for available sizes.
Can I see more detailed images of the products?
Absolutely! Each product page includes multiple images and detailed descriptions to help you make an informed decision.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be in their original condition with all tags attached. Please visit our Returns & Exchanges page for more details.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
Will I receive a refund for the shipping cost?
Shipping costs are non-refundable. However, if the return is due to a defect or error on our part, we will cover the return shipping costs.
Account & Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Can I change my payment method after placing an order?
Once an order is placed, the payment method cannot be changed. Please ensure you select the correct payment method before confirming your order.
Delivery & Shipping
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx ($12.95) and Free Shipping via EMS for orders over $50.
How long does it take to process and deliver my order?
Orders are processed within 1-2 business days. Standard Shipping takes 10-15 business days, while Free Shipping takes 15-25 business days after dispatch.
Do you ship internationally?
Yes, we ship worldwide except for some remote areas in Asia and other regions. Please check our delivery areas for more information.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor the progress of your shipment.
Customer Support
How can I contact customer service?
You can reach our customer service team at [email protected]. We are here to assist you with any questions or concerns.
What are your customer service hours?
Our customer service team is available Monday to Friday, 9 AM to 5 PM EST. We strive to respond to all inquiries within 24 hours.
Thank you for choosing Deals Toggora Store. We are committed to providing you with an exceptional shopping experience. If you have any further questions, please do not hesitate to contact us.