At Deals Toggora Store, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free returns and exchanges process. Please read the following information carefully to understand our policy and procedures.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be:

  • Unused and in its original condition.
  • In the original packaging with all tags attached.
  • Returned within 15 days of receiving the item.

2. Non-Returnable Items

Based on our product categories, the following items are non-returnable:

  • Scarves & Stoles: Due to hygiene reasons, scarves and stoles cannot be returned or exchanged once purchased.

3. Returns & Exchanges Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. You can use the template below to make your request.
  2. Receive Instructions: We will provide you with the return address and any additional instructions.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to the provided address. Please include a copy of your order confirmation or a note with your order number.
  4. Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your return or exchange.

4. Refund Process

If your return is approved, your refund will be processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.

5. Exchange Process

If you are requesting an exchange, we will ship the new item once the returned item is received and inspected. Shipping fees for the new item will be waived if the exchange is due to a defect or error on our part.

6. Returns & Exchanges Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear Deals Toggora Store Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

  • Order Number: [Your Order Number]
  • Item(s) to Return/Exchange: [Item Name(s)]
  • Reason for Return/Exchange: [Briefly explain the reason]

Please provide the return address and any additional instructions.

Thank you,

[Your Full Name] [Your Contact Information]

7. Contact Us

If you have any questions or need further assistance, please feel free to contact us at:

Thank you for shopping with Deals Toggora Store. We appreciate your business and are here to ensure you have a pleasant shopping experience.