Shipping Information

At Deals Toggora Store, we aim to provide a seamless shopping experience from start to finish. Here’s everything you need to know about our shipping process:

  • Order Processing Time: 1-2 business days.
  • Standard Shipping: Delivered within 10-15 business days via DHL or FedEx. Shipping fee: $12.95.
  • Free Shipping: Available for orders over $50, delivered within 15-25 business days via EMS.

Please note that shipping times may vary depending on your location and any customs delays.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns and exchanges process. Please review our policy below:

Eligibility for Returns & Exchanges

  • Items must be unused and in their original condition.
  • Items must be in their original packaging with all tags attached.
  • Returns must be initiated within 15 days of receiving the item.

Non-Returnable Items

Due to hygiene reasons, the following items cannot be returned or exchanged:

  • Scarves & Stoles

Returns & Exchanges Process

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange. Use the template provided below.
  2. Receive Instructions: We will provide you with the return address and any additional instructions.
  3. Ship the Item: Pack the item securely in its original packaging and ship it to the provided address. Include a copy of your order confirmation or a note with your order number.
  4. Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your return or exchange.

Refund Process

If your return is approved, your refund will be processed within 5-7 business days after we receive the returned item. The refund will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable.

Exchange Process

If you are requesting an exchange, we will ship the new item once the returned item is received and inspected. Shipping fees for the new item will be waived if the exchange is due to a defect or error on our part.

Returns & Exchanges Request Template

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear Deals Toggora Store Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details:

Order Number: [Your Order Number]
Item(s) to Return/Exchange: [Item Name(s)]
Reason for Return/Exchange: [Briefly explain the reason]

Please provide the return address and any additional instructions.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions or need further assistance, please feel free to contact us at:

Thank you for shopping with Deals Toggora Store. We appreciate your business and are here to ensure you have a pleasant shopping experience.